FAQ

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What is a family physician?

A family physician is a medical doctor who provides continual comprehensive health care for the entire family. Family physicians complete an additional three years of training following medical school focused on treating a patient as a whole. Training covers such specialties as geriatrics, pediatrics, internal medicine, general and specialty surgery, obstetrics and gynecology and psychiatry.

What ages do family physicians treat?

Family physicians treat the healthcare needs of patients of all ages, both male and female.

What treatments do family physicians provide?

Family physicians provide a full range of the most advanced and comprehensive medical care available. They are skilled in newborn, infant care and pediatric medicine, as well as women's and men's healthcare. In addition, they provide cardiovascular screening and management, geriatric services, complete care for acute and chronic illnesses, nutrition counseling and orthopedic care, just to name a few.

What is a Family Nurse Practitioner?

A Family Nurse Practitioner (FNP) is a Registered Nurse who has completed additional advanced nursing education such as a master's degree or doctoral degree, as well as additional training in the diagnosis, treatment and management of a wide range of common to complex medical conditions.

What information do I need to bring to my first visit?

Please arrive 15 minutes early to complete registration forms. To assist us, please bring your insurance card and a photo ID, as well as a list of any medications, vitamins and/or herbal supplements you are currently taking. If you are bringing your child, please bring his/her immunization records as well. Please also be prepared to pay your co-pay or deductible and co-insurance at the time services are rendered.

What if I don't have health insurance?

If you do not have insurance, payment is expected at the time services are rendered. We also offer a 20% prompt pay discount for services that are paid in full the date services are rendered.

What can I expect during my first visit?

After you complete your new patient interview on the Phreesia pad, we will take some time to get you acquainted with our office.  We are always available to answer any questions you may have concerning your account and/or treatment.

What is the difference between an M.D. and D.O.?

For the most part, Medical Doctors and Doctors of Osteopathic Medicine have completed much of the same training and use much of the same techniques and technologies to treat their patients. They both have completed four years of undergraduate education as well as four years of medical education. Both choose a specialty area of medicine and complete at least a three-year residency focused on that specialty.

There are some differences between Medical Doctors and Doctors of Osteopathic Medicine. Doctors of Osteopathic Medicine are able to perform surgery, deliver children and provide comprehensive treatment for patients. In addition, they complete musculoskeletal system training, which includes the bones, muscles and nerves. This training enables them to perform osteopathic manipulations.

How can I get a prescription refill?

Contact your pharmacy to request a prescription refill. If the medication needs an authorization to be refilled, your pharmacy will submit a request to us. Please allow 48 hours for processing refill requests.

Please keep in mind that some prescriptions may require a follow-up exam to determine the need of a refill.

Why do I need a referral to see a specialist?

Some insurance companies require a referral to a specialist in order for them to cover their portion of the services provided. Be sure to contact your insurance provider to determine if a referral is needed to see a particular specialist.

How can I get my medical records transferred to another office?

In order for us to transfer your medical records to another office, we need to have a Medical Records Release form signed and dated by you. This allows you to specify to whom we are able to release your medical information and for us to protect your medical information under the HIPAA regulations. Please allow two weeks to process your request. There may be a charge for copying medical records. Please contact us for additional information.

Do-Not-Resuscitate (DNR) FAQ

WHAT IS A DNR ORDER? A DNR order allows patients to direct health care professionals to withhold or withdraw specific life-sustaining treatments in the event of respiratory or cardiac arrest.

WHO IS A HEALTH CARE PROFESSIONAL? The law defines health care professionals as physicians, physician assistants, nurses, emergency medical services personnel and, unless the context requires otherwise, includes hospital emergency personnel.

WHAT LIFE-SUSTAINING TREATMENTS ARE PROHIBITED? Defibrillation, CPR, Advanced Airway Management, Artificial Ventilation.

DOES THIS MEAN THERE ARE NO COMFORT (PALLIATIVE) MEASURES OFFERED? No, comfort measures are specifically allowed.

CAN A DNR ORDER BE REVOKED? A DNR order can be revoked at any time by the patient or the person who acted on behalf of the agent.

IS THERE A WEBSITE THAT EXPLAINS ALL OF THIS INFORMATION? Yes, information and forms can be obtained at http://www.dshs.state.tx.us/emstraumasystems/dnr.shtm or call 512/834-6700 for more information.